Compare apples with apples:
Virgin does not offer the same range of service levels that Qantas does and nor do you pay the same price either.
As a recent first time traveller on Virgin, all staff that I encountered where courteous, eager to assist (new!), entertained our kids (new) – the face painting was a delight, no baggage delays and where on time – exactly what was needed. Between SYD and PTH, next time I will be bringing a packed lunch though.
Having travelled domestic and international on Qantas for many years– for the price of the ticket, and comparing it to other international and domestic operators – the service (?) is not what I would consider that great, not bad, but there are others that do it a whole lot better. I can sympathise with the “Bong”, you get the feeling that the Qantas staff are there to do a job, not necessarily one which is customer focused. Send them an email Bong.