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Old 8th May 2014, 16:17
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Progress Wanchai
 
Join Date: Aug 2006
Location: The Cesspit
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Do NOT fill in this or any other CX survey.

It's a well known fact that CX is a huge believer in the Gary Becker logic of economics and human behavior. ie, all our decisions and actions can be predicted using a formula with just a few simple known quantities. I know you control freaks out there struggle with this logic but it does seem to work.

We've all filled out one CX survey (the shrink test that wouldn't be used in the selection process but would be used to get a cross section of the typical CX pilot). They know how we think.
The unknown is what we're thinking at the moment. Give them this and the equation is complete. They can plug any CX instigated action into the formula and come up with the resulting pilot/AOA action. Scary thought but Gary won a Nobel prize from it so it can't all be magic. They'll do the least possible to make the equation equal an acceptable answer (Which may well be to do nothing at all)

Currently we're a known unknown. The control freaks want a known known.

Knowledge IS power. Don't give them the knowledge.
Would CX management ever fill out a survey originating from the AOA? They keep their cards close to their chest. I've no idea why we'd want to show ours halfway through the hand.
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