Hideous grooming & cheap service
Dont worry DB, there will be a queue waiting to throw coffee on us and then we will have a dark brown shirt that makes us manly.
I think no matter what cx does, it doesnt change the fact that most pax have the impression of unexperienced kids and ageing old women. Sorry but there is nothing you can do to override your competitors' services like Emirates, Singapore or Korean Air. They are beautiful inside out, sorry kitty.
Cheap service, hideous grooming, and a RUDE AWAKENING from the coming new T&C.