You know what guys/galls? Ive been deadheading and a fare paying passenger since 1954, and I have NEVER run into a rude flight attendant, but I have seen hundreds of pax behave like complete A--Holes ! As for the "airline awards and surveys" having been in the industry for a long time I can state with certainly that they are not worth the paper they are printed on, this includes the outfit which has a person filling out papers praising their employer, and passing it on to the various media, along with free tickets! this in spite of recent fiascos of lost baggage and stranded pax, and $300 compensation aint going to change a thing. Now, nothing is going to change leg room space , blame the bean counters for this, they, not true leaders, are now making these decisions , I cant fathom that there are enough stupid folks out there who still want to go into this industry, my generation had the best of it, but then we ran things under the leadership of some "greats", who didn't give themselves huge rewards for doing their jobs. Of across the pond tonight, can hardly wait to contort my old bones into a few inches of leg room for seven hours!