Well STU you have certainly hit a raw nerve with your post.
On what basis / experience do you make your comments?
Many BA & BACX crew are known to me and "all" are more than happy to role their sleeves up and try their hardest to exceed the customers pre-conceived expectations of BA. All this in the face of considerable adversity, given the susceptibility to technical issues that continually impact on their ability to do the job. Lets face it the RJ100 with its overflowing toilets and other technical problems is not exactly condusive to the running of a tight schedule.
No I am convinced that those at the sharp end give their best, however most of their actions are reactive. What is needed is a more appreciative, proacative, "hands on" management that is able, with the tools at hand, to effectively plan for the survival of a good business.
NO MORE IVORY TOWERS PLEASE!!!