I was in my local Ford dealer's spares department today - Ford are the biggest seller of new cars in Spain with the PRC cars - and was impressed by their software. Give the guy your registration or even your name, up on the computer screen comes all the details of your car, and then devolves into lists, graphics, pictures, instructions. Ordering the moulding I wanted was simplicity itself.
Only thing is, Ford's spares and parts software (certainly in Spain) was written for and runs on....XP.