Bravo Gentlemen
With the advent in recent history of the bastardization of airline pilots, it's only normal that CX management downplay these heroes.
Not only indigenous to CX, but corporate global mentality. We are unecesary to safe flight, especially on the Bus. Any acknowledgement of prowess, skill, and positive outcome is buried by the silk suit ivory tower mentality, hoping for the day that they can have their drones flying the happy public A-B.
On the other side of the coin, let us not forget another group of unsung heroes in the Asiana SFO T7 accident, those being the FA's who while expecting a normal day at work, up to the point of short final, managed to get pax off the plane, no help from the flightdeck.
Again Gents, thank you for shining the light of true Aviators and, their true worth, on less than mediocre managerial technocrats.
Bravo...Sushi