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Old 12th Apr 2014, 07:48
  #52 (permalink)  
virginblue
 
Join Date: Mar 2003
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This is, by the way, the email customers have received with a booking for SEN-CGN:

Dear Flybe Customer,

Booking Reference: XXXXXX

We are writing with regards to your booking as referenced above.
We regret to inform you that Stobart Air have taken the decision not to proceed with the planned Cologne London Southend service, on which you were scheduled to travel. This decision has been taken for commercial reasons.

All passengers who have made bookings on this route will be fully refunded, or offered an alternative service between Birmingham and Cologne.

Please can you contact the Customer Call Centre on 0871 522 6178 (calls cost 10p per minute plus network extras) or +44 1392 683147 from overseas quoting your Flybe booking reference XXXXXX to discuss the options available to you.

On behalf of Flybe, please accept our sincere apologies for any inconvenience this decision may cause.
Interesting that they are offering BHX-CGN as an alternative - which is BE's own metal - rather than SEN-FMO which would keep the problem in the Stobart Air corner. Southend - Birmingham is 150miles, whereas Münster - Köln is "just" 100miles.
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