I had a grand day at the CAA last August. I was first to arrive at 0630 to ensure the premier ticket. Had 4 lots of applications stowed away in my bag. When the FCL Dept opened up I was happy to hand them to the lovely lady assisting me. I had my day all planned out, up stairs for a breakfast, collect licenses and into Lundun I would go. 8 hours later........... There I was flat out on the couches of the FCL department still awaiting the licenses. One of them hadn't been signed off for level 5/6 English (whatever it is required). Due to that and the phoning/faxing that was happening, the said application went to the back of to queue. At least they were kind enough to supply me with coffee.
LZ