"Welcome, you are through to the Mayday Control Centre, unfortunately we are experiencing heavy call traffic at the moment, so please stay on the line and we will answer your call as soon as possible...
you are..... number.. four.. in the queue..
If you know the extension you require please press 1
If you are in a moving aircraft and wish inform us, please press 2
If you are calling to let us know you have an emergency or expect to have one shortly please press 3
If you wish to discuss your accident please press 4
If none of these apply please hold and an operator will speak to you shortly, your calls are important to us"