Anecdotes... anecdotes...
Putting the word "quantified" in an anecdote... well, it looks jolly good, but isn't the same thing as an actual, verifiable measurement.
I'm sure the boys and girls of FR are very well trained. I don't see evidence that they're not. Are they better trained than BA? Better trained than EasyJet? Come on, LNIDA. At least put some perspective on things. It's all very vague...