Still, the German guys at Cleverbridge in Brabanter Str Köln are doing a good job, as are the ones at The Documentation Foundation, Kaufbeuren.
Whilst we're patting German tech employees on the back, the guys on the mission critical support desks at Oracle München are also the dogs proverbials.
Each one of them knows that complex software inside out, left to right, upside down and absolutely love a good problem to chew on which they take ownership of and will ruthlessly see through until the problem is fixed. Of course they speak absolutely spotless fluent English too ! Truly some of the best vendor support I've ever had the pleasure of working with.