Redflyer
As a fairly recently retired controller I agree with every word. If the guy on the ground is busy and has to PRIORITISE the responses then "stand by" is what you will expect. If there is all hell breaking out then the imposition of SILENCE is available.
Chevron.....what is more likely on a minute by minute shift? Regular requests and bread and butter clearances or constant emergencies on multiple frequencies which requires your steely eyed missile man input?
LCE's constantly checked that my R/T was up to scratch. The tapes were pulled on a random basis and analysed,you NEVER knew when it was your turn. If you failed ( in any way ) it lead to a chat with the LCE .
CAP 413 is there for a reason.