Security matters/manners
I would just like to reply to A&C post of 13/03 regarding security at BHX.
I only go through there as a pax these days (once/twice a month normally) so no idea how they now treat the crews.
From a passenger point of view they all seem to have been to charm school and I get treated to a customer service attitude that most banks would die for. This I may add is in sharp contrast to my previous experiences back about 2 years when the instructions to strip were given by (apparently) ex sergeant majors.
The only time this charm slips is when dealing with a lot of the bucket & spade brigade who are(usually) either inebriated, illiterate or too ignorant to understand that <remove coat and belt> applies to them.
Just thought I'd stick up for the few amongst the many who do their job with some semblance of humanity while maintaining what passes for security at British airports