Something is missing.
What is missing is that some people are married to the idea of time being known, constant, this is a mirage, at best we know elapsed time of this flight +/- 20 mins.
There is a
PR machine at work, portraying the Chinese families as "hysterical"
I would claim reverse - there is a
PR machine to give those few 'hystericals' more credence than they deserve and discounting families of other passengers.