Precisely.
What is it they are trying to achieve? They don't know!
Being a simple man, I would have thought having 'Qantas' appear on their bank statements as often as it does, would at least provide a hint as to what they should be doing.
If they want to be a travel agent, go and work for one, DONT RUIN OUR ICON!!!!
What is it they think is the 'core business'????
They mention that all the time, but they don't know what it is!!!!!!!!!!