Bloody hell!!
Well lady, traditionally an airline pilot was someone who worked their way up through the industry, was a long term part of the industry (with a vested interest) and probably would have been weeded out by that process if they were a complete ****.
Nowadays, every passenger is a f---ing expert and believes we sit there and do absolutely nothing. They also think it is entirely reasonable to climb into a 50+ million jet and fly 4 hours, being waited on hand and foot (or not) for less than it costs for a 20 min Sydney taxi ride.
Maybe instead of "getting to know us", how about you do your job, stand up in parliament and insist they put an end to the race to the bottom.