Battling away completing our manuals as requested by the competent Authority, just been to another School where the competent Authority had recently completed an inspection and they held up a certain company's SMS manual as a shining example, the school then pointed out that certain company had recently had a serious accident killing quite a few people, does not matter how good the paper work, its the training that counts.
They may well be able to talk the talk, but its the walking that counts.
Noticed last application 6 pages this time 15 pages plus requesting photo ID of all instructors.