Great to see the instinctive protection from so many contributors for one family who suffered loss and, when the emotions are still raw, are ****** over by an impersonal system.
Someone mentioned the "Investor In People" tag and I bet the department concerned has passed every ISO standard required in shuffling out the paperwork. However, It is so easy to forget there are real people at the end of such insensitive letters, at both ends unfortunately.
I also like the idea about lobbying the media for improved protection for families. Who does that and where do we start ?