I haven't had to phone BT for a very long time. However, having decided to change ISP on one of my lines to BT, I was recently looking for my router - sorry, home hub - to turn up. What arrived was a special delivery label attached to a folded, empty, plastic envelope slightly larger than the label. Imagine my fun and delight explaining that one to India!
To be fair, it was sorted within the promised 24 hours (impressive as it was pm and I live "offshore") but what arrived was a small box proclaiming to the world that it contained my replacement home hub. [This was of interest to the postie as it transpired he was having ongoing difficulty with his BT internet. But that's a different story...] Among the paperwork was a warning that I might be charged if I don't return the old router.
I confess that I have written them an actual hard-copy letter. Hopefully, this one will not run ...
