Rare be it for me to show a degree of agreement with the Ancient one....
Broadly speaking he summarises correctly. By all means sign up with BT, but just be aware of the many pitfalls that come with the combination of a low price point and incumbent carrier. Caveat emptor as they say.
Mixture and others point out that if you have problems, though, BT is an often impenetrable bureaucracy, with too much IT help outsourced to script readers in India, who do not help as they are neither trained nor empowered to help.
Indeed... only just yesterday I rang up about a fault.... first question that came from the Indian one was "Are you able to make incoming and outgoing calls ?", to which I replied slowly and clearly "
yes,
I am able to make incoming and outgoing calls" (with emphasis as indicated). Our dear correspondent script reader then attempted to talk me through the script for .... yes, you guessed it .... troubleshooting lines where the customer is unable to make incoming or outgoing calls !
One was not amused. Bearing in mind that I had ALSO pressed the correct button on the IVR to tell their system I was NOT calling about a dead line.
