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I doubt if gordon****ramsay sent the email with "name withheld" as part of it. I obviously wouldn't know but I imagine he/she (sorry, but remember I'm new here
) would have "signed" it. I read the post as an excellent email to be sent to the various parties but, for obvious reasons, he/she is not going to post their actual name here.
Sadly, it will elicit an automated response from the relevant office and more than likely not even be brought to the real recipient's attention.
As an ex-public servant, my experience was that a letter to the Minister has to generate a "ministerial" response but this could also simply be a "form" letter. A face-to-face is the best way, except they are all in Canberra now with Parliament sitting. Certainly a good thing to do at the earliest opportunity.