The NO WINNERS I was referring to were the guys most definitely at the 'sharp end' both aircrew and engineering.
My question would be (if we're looking at the bigger picture), by what mechanism is it possible for some of your customers, rather than ALL your customers, to be unaware of a known directly safety-related problem.
Either:
a) Some other agency was told and did nothing about forwarding it.
b) The customer was told and that information was 'filtered'.
c) The customer was never told because the update/amendment service was not in place or efficient.
I did not notice that actually being addressed by the SI (although it's possible I missed it, as there are a lot of words).
Not sure the fat-lady has finished yet, but I've been wrong before . . .
