Dear Qantas Executive Managers,
Can you please read the document in the link which is a summary of W. Edward Demmings view's on Western (American/Australian) management. Demming is but one of the gurus who assisted Japan become an industrial power house after WW2 and helped the beginnings of what has become the Toyota production system.
As indicated in the text, 94% of the problems firms face aren't the staff, it is the system the staff are given to work in. The system is the responsibility of management. This is a must read and the only way Australia can have a decent future - the opportunity is now:
http://symplicity.ca/wp-content/uplo...-14-points.pdf