I gather that this ladies husband tragically died sometime around the 20th of the month. Naturally he was piad for a full month, so someone with all the personable skills of Saddam himself, asked for the money back.
Personally, I feel deeply ashamed that I work for an organization that can treat people simply as entries on a balance sheet. It is a sad, sad day and what's saddest of all, is that I'm not even surprised!!
Please do remember, that the letter demanding the money back would have a little inscription at the bottom right saying "Investor in People".