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20th February 2014 | 13:23

#12 (permalink)

PAXboy

Paxing All Over The World

Joined: May 2001

Posts: 10,841

Likes: 328

From: Hertfordshire, UK.

ExXB

Quote:

BA's customer service recovery also is very poor, but that is not an engineering problem. Or is it … ?

Nope. Every single one of the points you list is a mgmt problem and that all of itself - is a problem.

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