Inability to get it even remotely right - an unlimited series
Weekly update: "reports of crew taking, or asking, for items on board which have been loaded specifically for our passengers. This is not appropriate. Newspapers, pillows ….. must not be taken or used. The consequences of ignoring this could be very serious as it is a misuse of company property."
OMA 8.3.10.7.3:
"Flight crew are to be provided with suitable equipment, (blankets, pillows
eye shades, ear plugs) to enable recuperative seat rest."