Well they keep telling us that its all to do with price. They are getting under cut by other handling agents. As a former employee off Menzies there service level is not that great. They will always under cut as they don't pay good. Everything is flat rate with no extras.
The 3 Star Alliance airlines Dnata lost are due to moving to T2.
Planing Handling did Virgin but as they were taking over by Dnata. Dnata are handling them at the minute.
When Dnata stop handling these airlines that Dnata have lost they will only have, Emirates, Virgin, Cathy, PIA, Oman, Iran Air, Turkministan.
But i guess you have to look at management as they are allowing this to happen. But there not going to take on a contract just to get work at making a lost. They have a price and thats it.
There is currently 8 airline contracts up for tender across the airport and Dnata are bidding for them all. It could be win some lose some.... who knows