Thanks, Martin.
It's rather remarkable that Nick can spring into action within moments of a public review being posted yet a customer can bang their head against a brick wall for months without any response.
Three emails? Others have said much the same. Did he ask you to remove your review? Did he offer a bribe?
Did he bleat about being a small business under too much pressure and being hit hard by negative reviews?
I'm sure that you'd much rather have emails full of pathetic excuses than the products you ordered or a refund (!). Right??
Paul..