sounds like
these airlines (Rex, QF etc.) want less workers, to do a lot more hours, for a lot less pay.
Next thing they'll be bringing in workers on 457 visas, as they'll say they can't get the workers here !!!
They did it to taxi drivers, so why not airline employees ?
+ possibly more offshoring.
FJ's & AA's call centre is answered in Suva Fiji by a company called Mind Pearl.
Not very well trained & when you consider Fiji just raised their minimum wage to $2/hour, that's Fijian peso, not AUD$ or about USD$1/hour, it's no wonder many companies are looking to offshore.
Apparently Philippines is flavour of the month.
On the other hand Borghetti has been quoted as saying something to the effect, that bringing call centres back onshore, actually makes the airline money, by being able to communicate properly with callers & selling something or upselling, rather than just being a poor quality info supplier.