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Old 8th Feb 2014, 12:15
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g450cpt
 
Join Date: Oct 2012
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Customer service

Hello Guys

I can't comment first hand on the Global line but I have plenty of experience on the Gulfstream. We have had nothing but exceptional customer service support from Gulfstream. We operate a legacy GIVSP that is no longer in production and a GV series aircraft with great support from GAC. When we purchased our new GV series aircraft with the elite interior it had plenty of growing pains. GAC rectified any and all items either through a service center or at their expense flew in a MX tech to wherever in the world the plane may have been. That being said, we did have some communication issues with a certain Gulfstream service center on the European side of the Atlantic. That particular service center could do with some lessons from GAC in Savannah. However one call to our service rep in the States usually got the ball rolling in the right direction. If anyone has any specific questions that cannot be discussed on an open forum, send me PM and I will explain in detail.

g450cpt
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