I can only comment on our experience. And I will only do so with someone who is sincere about hearing our story. I'm not here to lambaste any company, but if he wants the straight shoot on the last few years of having to deal with GAC , drop me a pm. I could write a long anonymous post wingeing about a company or I could answer the OP's concerns specifically. That's the difference. And we never want anything for free, but the minimum we expect is when you stuff up, you admit it. I'm the first to say there are no better machines than the G's. But we are moving over to the dark side as result of the service, and purely the service.