Thomson 787 extra legroom
Booked holiday to Jamaica with Thomson last March travelling January 2014, to include extra leg-room. When we boarded the plane we were in seats 12H & J with rows in front and behind. We were informed these were extra - space seats (a whole one inch more!) not what we were expecting. Our booking confirmation states extra space seats are next to an emergency exit or bulkhead, that is what we paid for and expected. Our return journey was the same, with many complaints from fellow passengers along the same lines and the stewardesses saying it was the same every flight with people complaining about the seating. Upon returning the Thomson travel agent I booked with agrees with me I booked extra legroom seats but since my original booking in 2012 they introduced extra legroom and extra space, two different types of seating. Despite the travel agent and myself trying to redress the problem with head office the best I have been offered is a 50% refund on the cost of the extra seats despite the fact I have it in black and white I booked seats next to an exit. All I want is the full refund of the cost of my seats credited to my next Thomson holiday booked later in the year. Any ideas on what to do next ?