... but when the CAA have a large number of candidates going through an inflexible exam system which requires a lot of hanging around it comes as a bit of a surprise when a facility which has been available for years is suddenly withdrawn without notice and their "customers" end up sitting on the floor!
As ever the CAA are really joined up about this - the exam team have still been telling candidates that they can use the facilities in the third floor - because no-one told them about the change.