To be fair, I went to the CAA around a week or two ago, to their Public Counter to swap over to an EASA Licence and the process was so streamlined compared to before, that I had it all complete in just over 30 minutes.
In the past, a procedure like that would take all day, something now much more refined and something the customers do want.
Mind you, if I was paying the CAA to use their restaurant, I'd probably kick up a fuss, but they're an aviation licensing authority, not Waitrose.