PPRuNe Forums - View Single Post - BA have cancelled my flight. What are my options?
Old 2nd Feb 2014, 09:00
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WHBM
 
Join Date: Oct 2002
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Originally Posted by Espada III
.....was advised by a very helpful customer service agent that the change would have been checked manually in the next couple of days, the problem realised.
Which seems to show that BA res themselves have discovered that the computerised system is flawed and they have to check them all again. A system that doesn't do invalid connections is not rocket science.

In following up this particular issue I looked at ba.com for the flight from TLV on this date, put it in as the outward leg, ticked the "one way only" box, and got an "invalid return flight date" error message. There's a whole long-running thread over on FlyerTalk about bugs in the BA res system. Is it about time that the BA non-execs on the board put the Director of IT under scrutiny.
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