At the bottom under the pink recommendations box, it shows a publish date of 18 October 2013. Is this latest bulletin really that new?
HC, whether it's your operating company or the oil company, when you are on the clock, you are accountable for your time, just like we all are.
I understand that its uncomfortable when Sky Gods are asked a question by a pesky passenger but that's what you are paid to do. Perhaps EI and interpersonal skills should be part of your selection process like they are for most careers.