Let's not forget that compensation is not applicable in all cases - the chaos at LGW was not caused by the airlines.
What passengers want is accurate and timely information so they can make informed decisions. Additionally more pro-active 'tuning' of the schedules needs to become the priority. A two hour delay at the start of the day likely means that some aircraft will not be able to complete all flights that day without running into curfews and crew timing issues. For example, if they pruned (pun intended) the aircraft's final rotation early in the day rather than 'hope' that things will improve, everyone would be much better off.