Not sure if it's been noted but it appears Bergamo will be closing for maintenance sometime this Summer, as Malpensa MXP has appeared in the drop-down menu with the exact same destinations as Bergamo although no flights loaded.
Nationality has SFA to do with it.
Ask the staff that were abused at Gatwick at Christmas by Pax if people behaved with stiff upper lip or as reported on here the Aer Lingus staff abused at Dub by pax when things were held up.
Completely agree, pax sometimes believe paying circa 40 euro entitles them to thousands, when if a bus/train was cancelled they'd be left royally in it. Media has a lot to do with this.