...the cited circumstances are facts. No one is able to make people fly to HKG if they don't want to! In my opinion it is much more commendable to react quickly and make necessary changes, than to manage into the blue. LH was one of the few airlines which came away after 9.11 without major problems, without state funding etc.. If not anything else, this did dramatically increase the trust of employees in the quick reacting and loss minimising management.