Adam - 100% agree!!
Flew LGW-BGI on 16JAN. Experience in Y was mediocre at best. Cabin interior on the 747 was fine. But 2 things stood out as poor:
Cabin Crew attitude. Just rubbish. I found the smiles, friendliness, countenance, welcome on board my last Thomson flight to be far superior to Virgin. This crew really just could not be bothered.
Having worked for a long haul carrier for a number of years I know that what truly separates airlines is their people. Currently, Virgin Atlantic crew seem to have not only lost their MoJo but they give the impression they can't even be bothered to go look for it.
VERA - the seat back touchscreen system. Fine except for the pax behind me needed to press the screen so firmly to control it I was rhythmically tapped in the back for hours. Annoying.
My next Caribbean trip will be booked on BA.