Remember Nick's claim that more robust systems have been put in place to ensure that customers are no longer ignored and that they are going to be more pro-active and communicative?
Well, I think that Nick must be a balloon pilot. I figure that so much hot-air comes out of his mouth, he doesn't even need a propane burner !
I told him he was a liar a year ago. I've not changed my opinion of him in the slightest because he just keeps on giving me more and more confirmation of my initial assessment.
From Dave, Manchester, GB
POOR CUSTOMER RESPONSE
After ordering the PMDG 737 NGX. They had not dispatched it after 10 days when the item arrived they sent me the iFly product instead. I tried to contact them by telephone but they were busy so I emailed them. It has now been a week and I have still not received a response from them. I hope to get through by phone soon. Not happy at all with this company.
Paul..