Very valid argument Arfur Dent. So where does this public opinion of CX pilots come from? I don't have the book with me at the moment, but, according to "The 49ers" did CX senior management not themselves refer to the pilots as Moron-airs , or some similar name? What was this statement from management based on?
I have neighbors, some exec's in Telecom and broadcasting, giving me many an example why they did not respect the " you need us because you can't do it" attitude. Yes, they had entitlements, but it's about attitudes and behavior that form public opinion.