I struggled on with ongoing problems with Sky for far too long. After many months of a non-functioning broadband service, and them trying to blame BT for the line (and BT continually denying the line had a fault) their technical helpline person tried to get me to move my PC to the entrance hallway.....so I just told them not to be so stupid and moved everything to BT. Much better now, up to 38Mb/8Mb.