Do unto others....
You have missed the point. NATS do not manufacture anything, they only employ people. Therefore their only resource is people. They should nurture their resource and look after all the people whom they employ.
Remember International Aeradio Ltd (IAL) ? They were great and caring employers, which sadly changed when they were purchased by Serco.
It’s a classic case of management taking their eye off the ball and not understanding that their prime responsibility is to get the best out of their staff.
Managers should treat staff as they would wish to be treated.
The only way to get great results is to treat people as great assets.
We all know great SATCOs who we would follow and for whom we would work extra hard.
Lesson over !!