All Change Indeed
Trouble is, the procedures at easy have changed a number of times in very few years. There comes a time when, even if there could be further improvements, it is better to leave things stable for a while and let everybody operate in familiar circumstances.
Apart from that, the training workload with all the expansion is enormous, so I can't blame the man for resisting change at the moment.
It is also natural, for new "brooms" to spot areas where improvement - at least in their eyes - could be made (could even be a step back to previous procedures...). The trick is to say nowt to begin with - get a feel for the operation and gently canvass people for their views.
A kind of pre-programmed confrontation like that is very hard to avoid otherwise...