Give them a call! I was in a similar situation (although I think it was closer to 2 months than 2 weeks). Spent about an hour on hold before speaking to a real person, but once I actually got to speak to someone he was very helpful and resolved the situation quickly and professionally. He made the obligatory excuse for the delay, then told me that everything was back on track and my confirmation went out "yesterday". It arrived the following morning.
FFF
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