Then why does it say "Check-in, bag drop & boarding gate opening and closing times are unaffected by delays" on Squeezie's web-site?
Flight Tracker
So unless you see "cancelled" at least 3 hours in advance, you go to the airport.
It is almost impossible to get accurate information on-line or by telephone, so what else do you do but go to the airport, because otherwise you miss your flight and you lose your money. Most people don't want a refund they want to travel.
There has got to be a better way of communicating with customers. How about spending 5% of profits an improving this single thing.
Don't blame the punter for following the rules, as they understand them.