I'm sending a PM to Ediks on the matter but let me tell you, we recently took a Falcon to Wilmington for a PPI - we were selling it. It was nothing short of awful the way both Purchaser and Seller were dealt with by DFS - never again! I love the way they all down tools at 2.00pm on a Friday for their ritual 2 hour meetings!! Customer Service? Jeez, its almost as if they've walked straight out of Saint Cloud!