I am no lover of BA but have to agree that their website, although it has some annoying quirks, is substantially better than VS's. Their customer service is better too.
Although I prefer to fly VS where there is a choice between the two, I have found their website booking process very poor and their call centre 'service' even worse when I've had to call to do something not possible on the website. The staff seem to be poorly trained and disinterested.......
edit : ........... and their call centre is not one of those 'Indian' ones that people criticise, it's in South Wales. It would probably be a lot better if it were in India.
Last edited by Capetonian; 2nd Jan 2014 at 18:12.